Frequently Asked Questions
Quick answers to the questions we hear most. Still unsure? Contact our team.
Are your parts genuine?
Yes. We supply genuine OEM components only — no counterfeits, no unbranded substitutes. Every part is inspected and tested before dispatch.
How fast will my order ship?
In-stock items ship within 48 hours of payment confirmation via DHL, FedEx or UPS, with tracking provided.
What warranty do you offer?
A 12-month warranty from the date of delivery, covering failures under normal operating conditions.
What is your return policy?
Unopened parts in original packaging can be returned within 30 days. Custom-sourced or obsolete parts are final sale unless defective.
Can you source obsolete or discontinued parts?
Yes — that is one of our core services. Send the full part number or a nameplate photo and we will confirm availability and lead time.
Do you offer volume discounts?
Yes. Send your BOM to our quote desk and we will return one consolidated quotation with tiered pricing.
How do I get a datasheet or manual?
Request them on our datasheets page or with any quotation — we send the documents free of charge.
What payment methods do you accept?
Major credit cards, PayPal and bank transfer. Net terms are available for approved business accounts.
How long does a quotation take?
Stock items: same business day. Sourced or obsolete items: usually within one business day.
Do you ship internationally?
Yes, we ship worldwide with duties calculated at checkout or quoted DDP on request.